Cracked heels and hard skin: how to remove them step by step

Nov 3, 2026

In short: hard skin on the heels is easiest to remove after softening it with a keratolytic. After 5–15 minutes the hardened layer comes off with a foot file or an e-file, without heavy rubbing. Afterwards the skin needs daily moisturising. If cracks hurt and take a long time to heal, see a podiatrist or a dermatologist.

Why heel skin hardens and cracks

  • Uncomfortable shoes. Shoes that are too tight or too stiff encourage hard skin.
  • Not enough moisture. Heel skin has few sebaceous glands, so it dries out easily.
  • Standing or walking for long periods also encourages hard skin.
  • Age.
  • Health. Some conditions, such as diabetes, and vitamin deficiencies can also contribute to dry, cracked skin.

Thick, hard skin on the feet is called hyperkeratosis. It includes calluses, corns and cracks (fissures) on the heels.

Pumice or keratolytic?

A pumice stone and a foot file remove the top layer of hard skin and, used regularly, help prevent cracks. For thick skin this is not enough, and rubbing too hard easily damages the skin. A keratolytic works differently: it softens the hard skin without aggressive mechanical action, so it can be removed quickly and gently.

How to remove hard skin from the heels: step by step

  1. Clean the feet of dirt and product residue.
  2. Soften the hard skin. Choose:
  3. Pat dry with a tissue or towel.
  4. Work the foot with a pedicure file or an e-file — the softened skin comes off easily.
  5. Rinse with water or spray with the Universal Neutralizer, which stops the keratolytic from working and restores a neutral skin pH.
  6. Apply a cream, e.g. the softening foot cream with urea.

Daily care

Apply a moisturising cream or balm every time you wash your feet. For dry, rough and cracked skin, we recommend the regenerating foot balm with bisabolol, allantoin and rosemary oil — it helps soften and smooth it. Wear comfortable shoes that do not press on the feet. Do not use the 38% gel more than once a week.

When not to use keratolytics

  • on irritated, damaged or sensitive skin;
  • on open wounds and cracks — they may sting and hurt;
  • for longer than the instructions say.

Also remember that removing hard skin too often dries the skin out.

When to see a specialist

If home care does not help, or cracks hurt and take a long time to heal, see a podiatrist or a dermatologist.

FAQ

Is the result visible straight away?

Yes, the result is visible after the first treatment. To keep it, daily moisturising is needed.

Can I do this at home?

Yes, if you follow the instructions on the product and keep to the time given. Do not use a keratolytic on irritated or cracked skin.

See also: Urea in foot care: which concentration to choose.